Tesla EVs have encountered several problems over the years. Issues with Tesla’s Add Driver feature are another one of the bunch.
So why is your Tesla Add Driver feature not working? The software issue happens for various reasons, such as having an outdated app, wrong account information, vehicle server error, etc. Then the Tesla app shows an error message saying “Add Vehicle Error” and “Account incompatibility detected; we’ll be adding support for it soon.”
Besides the reasons and solutions, we will know how to add and remove a driver to and from your Tesla vehicle and more. So you can ensure a better Tesla vehicle driving experience!
Tesla Add Driver Feature Is Not Working: Reasons & Fixes
Various users reported on online forums that they failed to add new drivers due to a variety of reasons. The issues can be fixed by applying different methods. Below are the reasons and solutions discussed together.
1. Use The Latest Version Of The App On Both Devices
As per Tesla’s recommendation, you and the driver whom you added should use the same version of the Tesla app. Using different versions of the app on your devices can cause this issue.
So, ensure both you and the additional driver have the latest version of the app installed on your devices. If not, update your apps (in the App Store and Google Play) to the latest version and try to add the new driver again. I hope you can do it successfully now!
2. Give The Right Information While Creating A Tesla Account
If you or the new driver use the wrong information while opening a Tesla account, you can’t add the new driver, be it your spouse or anyone else. You will see the Tesla Access Vehicle link not working issue in your app.
In this case, look at the country information on both accounts. Tesla will not allow you to add a new driver account from a different country.
So, ensure both of your Tesla accounts have the same country information to use the same vehicle.
Also, the new driver can create a new Tesla account and input the right location information carefully.
3. Try Again Later
Sometimes, the Tesla app’s “Add Driver” function doesn’t work due to technical problems. It can be a 540 Vehicle Server Error, slow internet, etc. Then, you may see a message saying, “Tesla Add Vehicle error; please try again later”.
In this event, do what the app message instructs. Wait for as many minutes or hours as it takes to mitigate the issue. Try to add a driver again. Hopefully, you will not face those technical problems this time!
4. Log Out And Log In Again
This issue seems weird. Whatever, having the new driver already logged in to the app can be a reason why you can’t add a new driver. It may be a bug or other technical glitch.
So, to overcome this problem, the new driver should log out of the application and log back in again. Now, you may connect the new driver to your car.
5. Install Tesla App On The New Driver’s Device After Getting An Invitation
Suppose your new driver has the Tesla app already installed on his or her device before getting your invitation. So, you may fail to add him or her because of having the app previously installed.
In this event, the new driver must uninstall the app, accept the invitation links from you, and reinstall the app. Then, he or she should follow further instructions. Now, you may have him or her added as an additional driver!
6. Share Your Login Information
It is the worst option and is not recommended. You can go this way if you can’t find the problem fixed in any of the ways mentioned above.
Share your login information with the new driver. He or she will be able to use your car by logging in to the app with your login credentials.
And you should do it with a trusted person only, such as your spouse, family members, or a trusted friend, not everyone.
7. Contact Tesla Account Support
If you don’t find the above methods working for you, contact and ask for help from Tesla Account Support. They can fix the issue as they know about it and most probably have fixed it for other users.
Do a service request in the ‘other’ category. Share the problem you are facing in detail in an SMS conversation. Give asked data (name, email address, etc.) about the driver you want to add.
Then they will take some time, even a day, and solve your problem!
How To Add A Driver To Your Tesla Vehicle?
If you are the first to add an additional drive to your Tesla, we have you covered. Both the primary driver and the additional driver must have the latest version of the Tesla app. Now follow the steps below to add a new driver to your Tesla car:
- Run your Tesla app.
- Choose the vehicle to which you need to add a driver.
- Choose the ‘Security & Drivers’ option.
- Choose the ‘Add Driver’ option.
- Create an invitation link.
- Share the invitation link with the new driver via SMS or email.
- Then, the invitation receiver needs to tap the link to accept the invitation.
- Now, you will see ‘1 driver’ under the ‘Manage Drivers’ option. It’s done.
See the following video on how to add an additional drive to your Tesla app.
How To Remove A Driver From Your Tesla Vehicle?
Removing a driver from your Tesla vehicle is far easier than adding one. If you want to remove a driver, follow the steps below:
- Follow steps 1, 2, and 3 of the process of adding a driver.
- Choose the ‘Manage Drivers’ option
- Hit the ‘Remove’ button on the right side of the driver’s name you want to remove
- Confirm the deletion by tapping ‘Yes.’
Frequently Asked Questions
Get the answers to some of the most frequently asked questions regarding your Tesla Add Driver not working problem.
You can add up to ten drivers from your Tesla app (in Model 3), but the additional drivers will not get access to your account at all.
This is an excellent feature Tesla offers to help people lend, borrow, or rent a Tesla vehicle easily.
The additional driver will get access to many app features. He or she will not get access to some crucial features, such as the ability to add or remove a driver, control a payment system, see insurance information, etc.
Conclusion
I have cleared up the reasons and provided all possible solutions to the “Tesla add driver not working” problem. So, use the “Add Driver” feature to add as many as five drivers now.
Also, I have discussed a few of the most relevant topics and given answers to a few of the most relevant questions. I hope you got a better understanding of how to share your Tesla car correctly and use the Tesla app more efficiently.
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